Privacy, withdrawal and refunds

Controller and contact

AS AB SERVICES is the controller for processing connected with this website and its customer cases. Its full contact details are in the legal notice. For personal-data questions and rights requests, contact abservices@pointmultiservices.com. This privacy contact does not appoint a Data Protection Officer.

Data and purposes

We use your contact and account details, case information, documents and communications to answer requests and provide the selected service. Billing information supports accounting; connection and operation logs protect accounts and record actions. Required fields and supporting documents are indicated in the procedure journey.

Grounds and access

Pre-contract requests and services relate to preparing or performing a contract; billing and rights requests fulfil legal obligations. Website security and general enquiries serve legitimate interests, subject to your rights. The external map is optional and loads only after your choice. Case access is limited to authorised users according to their roles.

Providers and external services

o2switch provides hosting and email. If you use a Stripe payment offered in your journey, Stripe processes the necessary payment data on its hosted page; AB Services does not collect your full card number. See Stripe’s privacy policy. Optional Google Maps and external links are explained in our cookie policy. Administrative recipients depend on the procedure and your authorisation.

Retention

Retention depends on purpose: handling and following the case, managing your requests, accounting duties or establishing or defending rights. A justified archive has restricted access. An identity document does not automatically have the same purpose or retention period as an invoice. Closing your account does not automatically erase records whose retention remains justified. Contact us for the criteria applicable to your case.

Your rights

Where the relevant conditions apply, you may request access, a copy, rectification, erasure, restriction, objection or portability, and withdraw consent for the future. Use your privacy account area or the address above. Proportionate identity verification may be needed; do not send an identity-document copy without being asked. You may also complain to the CNIL.

Legal notice — AS AB SERVICES

When the right applies

For a distance service contract entered into as a consumer, the ordinary withdrawal period is fourteen days from contract conclusion, subject to statutory calculation and extension rules. Professional and in-store contracts require assessment of their circumstances; account type alone does not determine the rights.

Sending your declaration

No reason is required. Exercise my right of withdrawal leads to your account: select the contract, review the declaration and confirm submission. A timestamped acknowledgement can be downloaded. You may also send a clear statement by email to abservices@pointmultiservices.com or by post to AB Services, Service clients, 4 Rue Jules Viette, 25200 Montbéliard. Keep proof of sending.

Starting early

Starting before the period ends requires a separate express request. If you withdraw after work starts, a proportionate amount for work actually provided may be payable only under the statutory conditions. Loss of the right after full performance depends on the required consents and information; starting alone is insufficient.

Refunds

Where withdrawal gives rise to reimbursement, sums due are refunded without undue delay and no later than fourteen days after notification of your decision, under the applicable rules. The original payment method is used unless you expressly accept another method without charges to you. AB Services fees, any amount due for work already performed and third-party charges are assessed separately. Acknowledgement alone is not a financial decision.

Declaration template

To AB Services, Service clients, 4 Rue Jules Viette, 25200 Montbéliard — abservices@pointmultiservices.com.
I hereby withdraw from the contract for the following service: …
Ordered on: …; contract reference: …
Customer name and address: …
Date: …
Customer signature for paper submissions only: …

Legal notice — AS AB SERVICES