Frequently asked questions

We help you organise the information and documents needed, prepare your file and follow the steps of your chosen service. Each service page explains what is included.

No. AB Services is a private, independent provider. You may also complete procedures directly with the relevant public authorities.

Choose a service, then sign in or create an individual or business account. Verify your email before using your secure account. After signing in, you return to your chosen service.

Fees cover the support described on the service page. Check “What AB Services does” and, for a package, the list of included services.

They are separate from AB Services fees unless expressly included. Amounts depending on your case or a third party are checked when known; an estimate is not presented as a final charge.

The summary shows the amount required before activation and any later instalments. A required initial payment must be confirmed before operational work begins.

Some services have an opening payment and a balance due at a later stage. Naturalisation, for example, costs €100 at opening and €260 later, totalling €360.

The service list distinguishes required documents, documents depending on your situation and documents prepared by AB Services. Send only the documents requested for your case.

Use the file uploader in your case within your secure account. You can select multiple files. Do not send identity documents through the general contact form.

No. Viewing them requires authenticated, authorised access. AB Services staff access them as part of their duties. Never share your password with a third party.

It depends on the service, whether your file is complete and the authority or provider involved. AB Services cannot guarantee an administrative processing time or a favourable decision.

Yes. Your account shows its status, next actions, conversations and available documents. Questions about a case belong in that case’s conversation.

Read the reason shown, then use “Replace” on that document. The new version is checked; the previous version remains in the case history.

You can complete steps that are still open and return to your saved progress. After submission, ask AB Services for any necessary correction in the case conversation.

Where included in the service, a call appointment is agreed. AB Services calls you on WhatsApp at the scheduled time. This is not a promise of an appointment with a public authority.

No. The relevant authority makes the decision. Our service covers the preparation and follow-up described, not a guarantee of approval.

Send your request to AB Services. It is assessed according to the contract, work performed and applicable rights. Read the withdrawal and refund policy; refunds are not universally excluded.

Where the legal right applies to a distance service contract, the period is generally 14 days. Early execution and the effects of partly or fully performed services are addressed separately. Read the policy or use “Exercise my right of withdrawal”.

Describe your needs through the contact form or contact our offices. Do not attach sensitive documents to this first enquiry. We can help identify the service without guaranteeing administrative eligibility.

For general enquiries: abservices@pointmultiservices.com or the details on the Contact page. For an existing case: use its conversation in your account.